Symptoms
When you use Microsoft Entourage 2008 for Mac, you receive one of the following error messages:
Once you download the update follow these steps to Install the Microsoft Entourage 12.2.5 Update Microsoft Entourage 2008 for Mac, Web Services Edition uses Exchange Web Services as the primary protocol to communicate with the Exchange Server. The following are instructions for configuring the Entourage 2008 for Mac client to be used with Exchange (Outlook) 2003 accounts. The University will soon be migrating mailboxes on a per-department basis to Exchange 2010. If your mailbox has been moved you will need to download and install Outlook 2011 for Mac, part of the Office 2011 for Mac. Entourage 2008 free download - Microsoft Entourage 2008 Web Services Edition, Microsoft Office 2008 update, VirusKeeper 2008, and many more programs.
Error message 1
Error message 2
Entourage cannot access your data. To try to fix the problem, rebuild database.
Error message 3
The action could not be completed. An unknown error (4362) occurred.
Cause
This problem can occur when the Entourage database file has become damaged or corrupted.
Resolution
To resolve this problem, follow the steps in the article.
You may find it easier to follow the steps if you print this article first.
Step 1: Rebuild the Entourage database and create a new identity
To rebuild the Entourage database or to create a new identity, follow steps 1 through 4 in the following Microsoft Knowledge Base article:
268322 How to rebuild your identity database in Entourage 2008 for Mac and Entourage for Mac 2004 to resolve most problemsIf the issue continues to occur, go to the next step.
Step 2: Create a new Microsoft User Data folder
The first time that you open Entourage, a new 'Microsoft User Data' folder is created in the Documents folder that is provided by the Mac operating system. The Microsoft User Data folder contains an Office 2008 Identities folder that stores the Entourage database for each identity.
To create a new Microsoft User Data folder, follow these steps:
Exit all Office applications. (This includes Entourage and Office Reminders.)
Locate and move the following Microsoft user data folder to your desktop, to an external hard disk, or to a network location:
HD/Users/USER_NAME/Documents
Start Entourage. A new Microsoft user data folder is automatically created. Additionally, a new IDENTITY_NAME folder is created in the following location:
HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities
Exit Entourage.
Locate the following folder, and then rename the database file with a new name:
HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/IDENTITY_NAME
Copy the database file from the IDENTITY_NAME folder that is contained in the Microsoft User Data folder that you copied in step 2 to the IDENTITY_NAME folder that was automatically created in step 3.
Start Entourage and see whether the problem is resolved. If the problem is not resolved, go to the next step.
Step 3: Repair disk permissions
To repair disk permissions, follow these steps: City of heroes download for mac.
On the Finder menu, click Go and then select Home.
Open the Applications folder.
Open the Utilities folder.
In the left column of the Disk Utility window, select your Macintosh HD.
Click the First Aid tab.
Click Repair Disk Permissions.
After the repair process is complete, restart the computer.
Start Entourage and see whether the problem is resolved. If the problem is not resolved, go to the next step.
Step 4: Create a new user account
Sometimes, a specific user's information can become corrupted. This problem can affect the installation or use of applications. To determine whether you have this problem, you can log on as a new user or create a new user account, and then test an application. For more information about how to create a new user account, click the following article number to view the article in the Microsoft Knowledge Base:
2439218 Testing your user account to troubleshoot Office for Mac applications Start Entourage and see whether the problem is resolved.
If the previous steps did not resolve the issue, the Entourage database most likely is damaged beyond repair. If there are no backups available and there is no other source of the data (such as another computer or a handheld device), the lost data is not recoverable. In this case, you will have to start from scratch. To do this, drag the Office 2008/2004 Identity folder (only if there are no other identities) to the Trash, and then restart Entourage.
Entourage is known to its users in a better way as it serves the same features of a personal assistant that helps to manage emails, notes, calendars, address books, etc.
Especially the Mac users use this service to manage their emails with calendars, attachments, address book, and others.
But this email client also makes you suffer a lot when it gets damaged or corrupt. Various reasons like internal and external factors affect this email client and users face difficulty in sending mail, come across connection error, bad recipient, not able to access stored data, etc.
So if you are coming across Entourage 2008 is not working properly and looking for solutions then read this blog carefully.
Practical scenario
Yesterday, I had upgraded Mac OSX from 10.9 (Mavericks) to OS X 10.11 El Capitan. But, my email application (MS Entourage 2008) is not showing all emails properly.
I didn't find any relevant answer on official website of Microsoft or Apple.
Please suggest the way to recover my lost emails & contacts in MS Entourage 2008.
Can anyone explain step-wise process of Installing Entourage 2008 on Mac OSX 10.11 ?
Source: https://community.spiceworks.com/topic/1452328-entourage-2008-is-not-working-properly-on-mac-osx-10-11-el-capitan
As per user, after they upgrade their Mac computers, Entourage 2008 starts to display error messages and in many cases, it stops working.
What are the causes of the error?
Generally, Entourage users know its better that Entourage identity allows users to create more than one account to access their email contacts, journals, tasks, calendar entries. But all these identities use different account settings.
And here the problem occurs when messages, tasks, notes, etc are created by multiple identities and increases the size. This is where the Entourage identities damages and it stops working.
How to resolve Entourage 2008 is not working on Mac
Here it is suggested to use the Inbuilt database utility of MS Entourage to rebuild the database and it can solve corruption or other issue on Entourage.
Step 1: Close all the applications running on your Mac computer, to close all of the running application press ‘Command', ‘Option' and ‘Esc' keys together. After it choose the application under the ‘Force Quit Application' window and choose ‘Force Quit'.
Step 2: Make sure that your computer has space to create entourage backup. To verify, Go to File>Get Info>Get Information.
If you don't know the size of the current identity, then click on 'Go' in the 'Finder' tab -> click 'Home' and open the documents folder. Search and open Microsoft User Data Folder. Open Office 2011 folder or whatever version Office has and click on Identity Folder. Again click on Go to File>Get Info>Get information.
The action could not be completed. An unknown error (4362) occurred.
Cause
This problem can occur when the Entourage database file has become damaged or corrupted.
Resolution
To resolve this problem, follow the steps in the article.
You may find it easier to follow the steps if you print this article first.
Step 1: Rebuild the Entourage database and create a new identity
To rebuild the Entourage database or to create a new identity, follow steps 1 through 4 in the following Microsoft Knowledge Base article:
268322 How to rebuild your identity database in Entourage 2008 for Mac and Entourage for Mac 2004 to resolve most problemsIf the issue continues to occur, go to the next step.
Step 2: Create a new Microsoft User Data folder
The first time that you open Entourage, a new 'Microsoft User Data' folder is created in the Documents folder that is provided by the Mac operating system. The Microsoft User Data folder contains an Office 2008 Identities folder that stores the Entourage database for each identity.
To create a new Microsoft User Data folder, follow these steps:
Exit all Office applications. (This includes Entourage and Office Reminders.)
Locate and move the following Microsoft user data folder to your desktop, to an external hard disk, or to a network location:
HD/Users/USER_NAME/Documents
Start Entourage. A new Microsoft user data folder is automatically created. Additionally, a new IDENTITY_NAME folder is created in the following location:
HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities
Exit Entourage.
Locate the following folder, and then rename the database file with a new name:
HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/IDENTITY_NAME
Copy the database file from the IDENTITY_NAME folder that is contained in the Microsoft User Data folder that you copied in step 2 to the IDENTITY_NAME folder that was automatically created in step 3.
Start Entourage and see whether the problem is resolved. If the problem is not resolved, go to the next step.
Step 3: Repair disk permissions
To repair disk permissions, follow these steps: City of heroes download for mac.
On the Finder menu, click Go and then select Home.
Open the Applications folder.
Open the Utilities folder.
In the left column of the Disk Utility window, select your Macintosh HD.
Click the First Aid tab.
Click Repair Disk Permissions.
After the repair process is complete, restart the computer.
Start Entourage and see whether the problem is resolved. If the problem is not resolved, go to the next step.
Step 4: Create a new user account
Sometimes, a specific user's information can become corrupted. This problem can affect the installation or use of applications. To determine whether you have this problem, you can log on as a new user or create a new user account, and then test an application. For more information about how to create a new user account, click the following article number to view the article in the Microsoft Knowledge Base:
2439218 Testing your user account to troubleshoot Office for Mac applications Start Entourage and see whether the problem is resolved.
If the previous steps did not resolve the issue, the Entourage database most likely is damaged beyond repair. If there are no backups available and there is no other source of the data (such as another computer or a handheld device), the lost data is not recoverable. In this case, you will have to start from scratch. To do this, drag the Office 2008/2004 Identity folder (only if there are no other identities) to the Trash, and then restart Entourage.
Entourage is known to its users in a better way as it serves the same features of a personal assistant that helps to manage emails, notes, calendars, address books, etc.
Especially the Mac users use this service to manage their emails with calendars, attachments, address book, and others.
But this email client also makes you suffer a lot when it gets damaged or corrupt. Various reasons like internal and external factors affect this email client and users face difficulty in sending mail, come across connection error, bad recipient, not able to access stored data, etc.
So if you are coming across Entourage 2008 is not working properly and looking for solutions then read this blog carefully.
Practical scenario
Yesterday, I had upgraded Mac OSX from 10.9 (Mavericks) to OS X 10.11 El Capitan. But, my email application (MS Entourage 2008) is not showing all emails properly.
I didn't find any relevant answer on official website of Microsoft or Apple.
Please suggest the way to recover my lost emails & contacts in MS Entourage 2008.
Can anyone explain step-wise process of Installing Entourage 2008 on Mac OSX 10.11 ?
Source: https://community.spiceworks.com/topic/1452328-entourage-2008-is-not-working-properly-on-mac-osx-10-11-el-capitan
As per user, after they upgrade their Mac computers, Entourage 2008 starts to display error messages and in many cases, it stops working.
What are the causes of the error?
Generally, Entourage users know its better that Entourage identity allows users to create more than one account to access their email contacts, journals, tasks, calendar entries. But all these identities use different account settings.
And here the problem occurs when messages, tasks, notes, etc are created by multiple identities and increases the size. This is where the Entourage identities damages and it stops working.
How to resolve Entourage 2008 is not working on Mac
Here it is suggested to use the Inbuilt database utility of MS Entourage to rebuild the database and it can solve corruption or other issue on Entourage.
Step 1: Close all the applications running on your Mac computer, to close all of the running application press ‘Command', ‘Option' and ‘Esc' keys together. After it choose the application under the ‘Force Quit Application' window and choose ‘Force Quit'.
Step 2: Make sure that your computer has space to create entourage backup. To verify, Go to File>Get Info>Get Information.
If you don't know the size of the current identity, then click on 'Go' in the 'Finder' tab -> click 'Home' and open the documents folder. Search and open Microsoft User Data Folder. Open Office 2011 folder or whatever version Office has and click on Identity Folder. Again click on Go to File>Get Info>Get information.
Step 3: Now you have to back up the current identity. For this click on the 'Go' in the 'Finder' tab. After it click 'Home' and open the Documents folder.
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- First, go to Home and double tap on Documents folder > Microsoft user data folder
- After that, double-tap on Office 2008 Identities
- Now, right-click on Identity folder > tap on Duplicate
- At last, close all Windows
Step 4: In this step, you need to rebuild your database. Close all the applications and open Entourage. Keep pressing the Alt key (on your keyboard) while opening Entourage. Don't free it until the 'Data Utility' window opens. After it choose the Main Identity. Click on the 'Rebuild Database' option and press 'Continue'.
- First, press ALT key, restart Entourage, and continue to hold Alt key unless the Database Utility option opens
- Now, choose the main identity from Database Utility. Then tap on Rebuild database > Continue
- Here the status bar will display the status of Rebuild after the process is over. When database rebuilds then message displays on screen 'Your Database was successfully rebuilt'
- At last, tap on the Close button, and your Entourage 2008 database is repaired and will work as before.
Step 5: After the completion, you will see a message. Click 'Done' and then 'Quit'.
After you follow the above steps, if the database is not rebuilt successfully then you have to create a new identity. When multiple identities are there on the Exchange server then it needs to create a fresh identity to fix the error.
Here are the steps to create a new identity:
- First, quit all the apps and look for folder ‘HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/IDENTITY_NAME' and copy it on desktop
- Now, start Entourage and tap on Entourage menu to click on Switch Identity
- Next, tap on New and type new identity name
- Then, quit Entourage and search folder ‘HD/Users/USER_NAME/Documents/Microsoft User Data/Office 2008 Identities/NEW_IDENTITY_NAME' and then, rename it
- And now, copy the database that was in the old database to a new folder
Step 6: At this step, copy the database file from IDENTITY_NAME folder to NEW_IDENTITY_FOLDER.
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Step 7: Run Entourage and check if the problem is solved or not.
Without rebuilding the identity, if you want to repair the Entourage database and create a backup, then use the 'Compact Database' option.
Apply the below mentioned stages:
- Close Entourage and all other running applications.
- Open Entourage and open the ‘Database Utility' window by pressing Command and Option keys together.
- Navigate to the Identity tab and check that you select 'Main Identity'. Click the 'Compact Database' option and then Continue.
- After the completion, click 'Done' and continue to the next window.
- At last, open your Entourage database, and here you will get a brand new database with blank database files. All the unwanted space from Entourage database, making it small and compact to copy.
Best Way to Fix Entourage 2008 is not working properly on Mac OSX 10.11 El Capitan
When your entourage database gets corrupted then it becomes very important to fix the corruption so that the entourage database can be accessed. When any repairing method does not work then you should try some alternative method to repair the corruption issue.
Here you need to use Entourage File Repair Tool, a professional and trusted tool to fix the damaged database file. Such type of tools has the ability to deal with all sorts of corruption issue. Whenever you are unable to fix the data loss situation then you should use this powerful tool.
This is one of the best repair tools which have the ability to fix corrupt and damage Entourage database (RGE) file. Really great software that performs Entourage recovery from Mac only in few minutes. It has an advance feature that scans deeply to the entire hard drive or disk.
Entourage Software For Mac
It can recover corrupt data which includes contacts, attachments, e-mail messages, notes,calendars, tasks, etc in their original form and that too without any further damage. This tool repairs the entourage database in three easy steps: Scan, Detect and Repair.
It provides a rich graphical user interface that makes the entire repair process easy. It can easily archives the entourage email database to backup the data and to transfers the entourage account completely. The entourage repair tool helps you to repair and restore the damaged database in simple, fast, and in a secure way.
Follow the steps to repair Entourage 2008 is not working
Step 1: Start the Entourage repair Tool software. After that, ‘Select Entourage Database File' dialog box that displays first by default. Now in the text box, you will find a default location of the database file, is by default selected. Press on ‘Browse‘ option to select database files from any other location.
Step 2: After this, the file will scan itself. After the completion of the scanning process, a summary message box will get displayed. Hit on the ‘Close' button to close this summary message box.
Step 3: After this has a preview of the repaired Entourage database file before saving, open it in Stellar Phoenix Entourage Repair. You will find the default repaired mail which is displayed on the preview window. To have a preview of any mail, hit on the ‘Mail' button of the Toolbar or go to the ‘View' menu and click Mail option. You can even select your desired Entourage mailbox folder to see its contents.
Step 4: Now to save the repaired entourage file at your desired location, click on the File option on the application's menu bar. Then select the ‘Save Repaired File' option and after this, you will find the ‘Destination Folder' dialog box. Select your desired destination for saving the repaired file.
Step 5: At last you will find a saving process dialog box. You can even click on the ‘Stop' button to stop the file saving process.
Conclusion
Microsoft Entourage 2008
Well, so this blog describes how to fix Entourage 2008 is not working properly on Mac. Hope that if you come through such an error on the Entourage database then following the methods will surely help you to get rid of the error.
For best and reliable solution, use Entourage File Repair Tool to fix any kind of errors. This is easy to use and has the ability to solve Entourage database errors without any hassle.
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Jacob Martin is a technology enthusiast having experience of more than 4 years with great interest in database administration. He is expertise in related subjects like SQL database, Access, Oracle & others. Jacob has Master of Science (M.S) degree from the University of Dallas. He loves to write and provide solutions to people on database repair. Apart from this, he also loves to visit different countries in free time.
